Refund policy

Claims and complaints

We make sure that all products are in good condition before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we will remedy the error at no extra cost. Always contact us first for approval before returning a defective product. Contact us as soon as the defect has been discovered.

How do you proceed with a complaint?

Any errors and defects must always be reported to where you state your name, address, e-mail address, order number and a description of the error. If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation.

We are responsible for return shipping in the event of approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see